Effective Date: 2025/04/22
At Tong & Co., we care about your privacy. This policy explains how we collect, use, and protect your personal information when you visit our store or buy something from us.
1. What Information Do We Collect?
When you buy from Tong & Co., we collect:
Your name
Your shipping and billing address
Your email address
Your payment information (handled securely)
When you browse our store, we automatically collect:
Your computer’s IP address (helps us understand your browser and operating system)
If you sign up for emails, we may send you updates about:
New products
Special offers
Store news
2. Your Consent
How Do You Give Consent?
When you:
Place an order
Enter your payment details
Arrange a delivery or return
We assume you agree to us collecting and using your information to complete your purchase.
If we want to use your information for anything else, like marketing, we will always ask for your permission first.
How Can You Withdraw Consent?
If you change your mind later, you can stop us from using your information by emailing us at:
tongcobusiness@gmail.com
3. When We Share Your Information
We may share your information if:
The law requires it
You break our store’s rules
4. Our Platform (Shopify)
Our store is built on Shopify, a trusted e-commerce platform.
Shopify securely stores your information on protected servers.
If you pay directly in our store, your payment details are encrypted and handled securely through Shopify.
Shopify meets PCI-DSS security standards (used by companies like Visa, Mastercard, etc.) to protect your credit card information.
5. Third-Party Services
Sometimes we use trusted third-party services (like payment processors) to help run our store.
These providers:
Only use your information to complete your orders
Have their own privacy policies, which you should review if you’d like to know how they protect your data
Important:
If a third-party provider is in another country (like the U.S.), your information might be handled according to that country’s laws.
When you click a link in our store that takes you to another website, our privacy policy no longer applies there.
6. Keeping Your Information Safe
We work hard to protect your personal information by:
Using SSL (Secure Socket Layer) encryption
Storing data securely with industry-standard protections
While no system is 100% secure, we follow best practices and PCI-DSS rules to keep your data as safe as possible.
7. Cookies
Our store uses cookies to:
Remember what’s in your cart
Track your session for better store performance
Help us understand how you use our site
You can choose to block cookies in your browser if you prefer.
Common cookies we use:
_session_id: Tracks your session
_shopify_visit: Counts visits
cart: Stores what’s in your cart
storefront_digest: Helps secure password-protected stores
8. Age Requirements
By using our site, you confirm that:
You are at least the legal age in your country, OR
You have permission from a parent or guardian if you are underage
9. Updates to This Policy
We may update this privacy policy from time to time.
When we make important changes, we’ll update the policy on our website right away.
If Tong & Co. is sold or merged, your information may be passed to the new owners so they can continue serving you.
Questions?
If you have any questions, or if you want to update or delete your information, please contact us:
📧 tongcobusiness@gmail.com